Return Policy
To be eligible for a return, your item must be in the same condition that you received it.
To start a return, you may contact us at sales@wonder-one.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@wonder-one.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received for freight damage. Ask the freight driver to wait for you while you inspect the item. Failure to inspect the item will result in loss of protection.
If you find that merchandise has been freight damaged, contact us immediately. KEEP ALL PACKAGING MATERIALS AND TAKE PHOTOS IF POSSIBLE.
If you cannot check the item at the time of delivery, or if the trucking company will not give you the time to check, MARK THE PACKAGE DAMAGED, and keep the box for review later. If the item happens to have concealed damage, we will then be able to process a return claim.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note, it may take some time for your bank or credit card company to process and post the refund. If your return is approved, a 20% restocking fee will apply. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@wonder-one.com.